At Agogo Cargo, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services or website (“Services”). By using this site, you accept our privacy practices as detailed below. If you disagree with these terms, please refrain from using our Services.

Effective Date: August 30th, 2024

1. Introduction

   We collect personal data to provide and improve our Services, which may include your name, contact information, and business details. We treat all personal data as confidential and do not sell your information. Any data sharing is done solely for business operations or legal compliance.

2. Information We Collect

   • Data You Provide:
     • Contact details (name, email, address)
     • Account Information. This data may include, but is not limited to, contact information, inquiries, service requests, and responses.
     • Communication Data, including but not limited to, messages, phone calls, and interactions on the Agogo Cargo Platform, may be collected. All such data is subject to Agogo Cargo’s Privacy Policy regarding its collection, use, and storage.
   • Usage Information:
     • IP address, browsing activity, and device information.
     • Cookies help improve site performance and user experience.
   • Third-Party Data (When It Applies): We may receive information from partners like carriers or brokers to fulfill our contractual obligations.
   • Children: Unless otherwise indicated, our websites, products, and services are not intended for use by children or minors as specified by law in their jurisdiction.
   • Special Categories of Data:
     • Agogo Cargo does not intentionally collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or genetic information unless explicitly required by applicable law. In the event such data collection becomes necessary, it will be handled in strict compliance with legal requirements.

3. Legal Basis for Data Processing

   Agogo Cargo processes personal data in compliance with applicable data protection laws, relying on the following legal bases:

   • Contractual Necessity: To fulfill service agreements, we process your personal data where it is necessary to fulfill our contractual obligations to you, including providing, maintaining, and supporting our services.
   • Legitimate Interests: For business improvements and user experience, we may process your personal data based on our legitimate interests, which include but are not limited to, improving our services, conducting business analytics, enhancing the user experience, and ensuring the security of our operations.
   • Legal Obligations: To comply with legal requirements, Agogo Cargo may process your personal data to comply with our legal obligations, such as responding to lawful requests from regulatory authorities, fulfilling tax or accounting requirements, or enforcing our legal rights.
   • Consent: In certain cases, we process your personal data based on your consent, particularly for marketing communications or where required by law. You have the right to withdraw your consent at any time, and doing so will not affect the lawfulness of processing conducted prior to the withdrawal. For more information regarding the legal bases for processing your personal data, or if you have any concerns, please review the terms and conditions in section 10 or contact us with the details provided in section 10.

4. How We Use Your Information

   When Agogo Cargo serves as the controller, we DO NOT SELL USERS’ PERSONAL DATA TO THIRD PARTIES or its use for purposes inconsistent with the original reason for collection.

   We STRICTLY use personal data to provide services, enhance our platform, and comply with legal obligations. When it applies, we may share data with service providers (e.g., IT, couriers) as necessary, ensuring compliance with legal standards. UNDER ANY CIRCUMSTANCES, WE DO NOT RESELL YOUR INFORMATION THROUGH THIS WEBSITE.

   Your Choices: You may browse our site without providing personal information. However, withholding requested information may limit access to certain services or features. To manage cookies, refer to your browser settings. Be aware that disabling cookies may affect site functionality. See more information on cookie settings in section 9.

   If you have any questions or concerns regarding how we use your information, see the information provided in section 10.

5. Data Sharing and Security

   At Agogo Cargo, we prioritize the protection of your personal information and ensure that any sharing of data is conducted in compliance with applicable data protection laws.

   • Legal Compliance: We may disclose data if required by law or to protect our legal rights. Additionally, if we have a good faith belief that disclosure is necessary to protect our rights, investigate potential violations of our terms, or prevent fraud, we may share your data with relevant authorities.
   • Security:We employ a combination of physical, administrative, and technical security measures to protect your data, including, but not limited to:
     • Encryption: We use encryption protocols to secure personal information during transmission and storage.
     • Access Control: Access to personal data is restricted to authorized personnel who need to know the information for legitimate business purposes. These individuals are bound by confidentiality agreements and must comply with our strict security protocols.
     • Security Testing: Our systems undergo regular testing and monitoring to identify and mitigate any vulnerabilities or threats.
   • HOWEVER, IT IS IMPORTANT TO NOTE THAT NO SYSTEM IS ENTIRELY FOOLPROOF. While we strive to maintain the highest standards of security, we cannot guarantee absolute protection against all potential security breaches. Users are encouraged to take precautions, such as using strong passwords and maintaining the security of their own systems.
     • Third-Party Service Providers (When It Applies): We share data only with trusted service providers necessary for our operations (e.g., payment processing, IT support). They are prohibited from using your data for any purpose other than providing their services to us. See more information in section 7.
     • Data Transfers (When It Applies): International data transfers will follow relevant protection laws, ensuring appropriate safeguards are in place.

6. Data Retention

   We retain personal data as long as necessary for service provision or legal compliance. Once no longer needed, data will be deleted or anonymized. If certain information cannot be immediately deleted (for instance, if it is stored in backup archives), we will restrict access to it and prevent any further processing until it can be safely removed.

   For more information about opting out see section 10.

7. Your Rights

   You have the right to access, correct, or delete your personal data, as well as object to processing. For more details or to exercise these rights, please contact us.

   Right to Withdraw Consent

   Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. To withdraw your consent, please contact us with the information provided in section 10. If your data is with a third party, you may need to directly contact that party to withdraw consent for further processing.

   Your Data Protection Rights (California Residents)

   In accordance with the California Consumer Privacy Act (CCPA), California residents may have the following rights regarding personal data:

   • Right to Know: Request details about the categories of personal data we have collected, the sources of the data, the business purposes for collection, the third parties to whom we have disclosed the data, and the specific pieces of data collected.
   • Right to Delete: Request deletion of personal data collected from you, subject to certain legal exceptions.
   • Right to Opt-Out of Sale or Sharing: We do not sell personal data, but you may request to opt out of any potential “sharing” of data under the CCPA’s definitions.
   • Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights. However, we may offer financial incentives in exchange for personal data, with your prior opt-in consent.

   To exercise these rights, please refer to section 6 for data retention rights and submit a verifiable request to us via information provided in section 10.

8. Changes to This Privacy Policy

   Agogo Cargo reserves the right to update or modify this Privacy Policy at any time. If any material changes are made, we will revise the effective date and provide notice either through our website or by other means as appropriate. Any such updates will become effective upon posting.

   We encourage users to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. By continuing to visit our website after updates have been posted, you acknowledge and accept the revised Privacy Policy.

9. Cookie Policy

   At Agogo Cargo, we use cookies and similar technologies to improve your experience on our platform. This policy explains how we use cookies and your options regarding them. By using our website, you consent to the use of cookies as described.

   What Are Cookies?

   Cookies are small data files stored on your device to remember your preferences and improve site functionality. We use:

   • Session Cookies: Temporary cookies that expire when you close your browser.
   • Persistent Cookies: Remain until manually deleted or expire automatically.

   Types of Cookies We Use

   • Strictly Necessary Cookies: Required for website functionality, such as login and transactions.
   • Performance & Analytics Cookies: Track usage data to improve site performance.
   • Functionality Cookies: Remember your preferences for a more personalized experience.
   • Targeting Cookies: Used for personalized advertising and measuring campaign effectiveness.

   Tracking Technologies

   We may use other tools like web beacons, pixel tags, or mobile identifiers to analyze traffic and measure advertising success.

   How We Use Cookies

   We use cookies to:

   • Customize content and remember preferences.
   • Analyze behavior to enhance performance and services.
   • Serve interest-based ads.

   We may allow third-party providers to set cookies on our behalf for these purposes.

   Third-Party Cookies

   Third-party cookies (e.g., from analytics or advertisers) may be used. These providers have their own privacy policies, and you can manage cookie settings through their platforms.

   Your Cookie Choices

   You can control cookies via browser settings. Disabling cookies may limit certain features on our website. For browser-specific guidance, refer to:

   • Google Chrome
   • Mozilla Firefox
   • Safari
   • Internet Explorer

   Interest-Based Advertising

   We may partner with third parties to deliver personalized ads. You can opt out through the privacy settings of platforms like Facebook, Instagram, LinkedIn, Line, Youtube, Tawk To, and others. Generic ads may still be shown.

   Analytics

   We use tools like Google Analytics to analyze user behavior. To opt out of Google Analytics, use their Opt-Out Browser Add-On.

   Do Not Track & Updates

   Our website does not currently respond to “Do Not Track” browser signals due to the lack of industry standards. We may update this policy from time to time. Any changes will be posted here, and continued use of the site constitutes acceptance of these changes.

10. Opt Out Option & Contact Information

    Right to Opt-Out of Direct Marketing

    • You can opt out of receiving direct marketing communications by contacting our Data Protection Officer (DPO)
    • If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at
      By Mail: [24328 S Vermont Ave., Ste. 230, Harbor City, California 90710]
      By Email: [info@agogocargo.com]

    Please note that it may take a short time for your preferences to be fully updated in our systems.